To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging when you received it.
Any goods you return will be automatically refunded to your PayPal account in the case you purchased through Paypal. In case you used other payment gateways we will automatically refund using the same payment gateway.
If you are not entirely satisfied with your order, simply return your order back to us within 7 days from date of receipt of your order, for a full refund or exchange. Please note - The postage & packaging cost will not be refunded, just the value of the item(s) in the order.
Please Note - All items must be returned back to us in their original condition as they were sent out to you. This must include any dust bags, tags, labels, serial number cards, authentication cards and presentation boxes that came with the item.
We will not accept any returned items with any of the above missing. We will not accept returned items that have been used, damaged, scratched, marked, soiled or misused in anyway. This also applies to returned items which have any odours such as from cigarettes, cigars, animal, perfumes, fragrances, food, dampness, etc. All gift-wrap packaging must be returned undamaged.
We reserve the right to refuse a return and items will be promptly sent back to you the buyer if any one of the above occurs.
All refunds will be made via the same method as when the order was placed. You will receive a confirmation email advising you once the refund has been processed. Please allow between 2-3 working days for all card refunds to show on your card account.
Items can be exchanged within 7 days from date of receipt of your order. When returning your order please let us know which item you wish to exchange with.
*Please note - exchanges will occur a delivery cost to cover postage & packaging, payment can be taken from the same card used to place your initial order or you can send a cheque or postal order with your returning order.
Any postage you pay to return your order back to us will not be refunded. The return of any item will be at your own expense. Please make sure to use a recorded or registered service when returning any item. It will be your responsibility to return items in the appropriate and secure packaging and we will not accept any losses or damages, which may occur in transit.