Delivery & pick up information

What is the charge for delivery?

Standard delivery cost is £8.49 up to 30kg for UK Mainland (England, Wales & Scotland). FREE DELIVERY on all UK mainland orders above £65 with a maximum weight of 30kg.

 

Do you offer a Click & Collect service? 

Yes we do. For our Click & Collect service there are no delivery charges and items can be picked up in our store at 2 Elephant Road by next working day (if ordered before 12pm).

 

How soon will I receive my order?

Please allow at least 3-4 working days for UK delivery.

Delivery Time = Warehouse Processing Time (1 Business Day) + Delivery Time

Do you ship Internationally?

Unfortunately, we are unable to ship internationally and can only ship to all UK Mainland. We hope to be able to offer international shipment soon. You can subscribe to our mailing list and be the first know.

 

What if my purchase doesn't arrive within the stated time?

In the rare occasion where your order has not arrived, please contact us via email at hola@chatica.co where someone from our online team will get back to you as soon as possible.

 

What happens if I miss delivery or I'm not home to receive it?

Before proceeding to check out, you can always write a note specifying where our courier can leave the order in case you won't be home.

Courier company will try up to 2 times to deliver your order. A card will be left so contact can be made with local depot to arrange re-delivery.

 

How can I cancel or change my order?

To cancel or change an order that has been already placed and paid, you can write us an email to hola@chatica.co, please include your order number. We will reply back within 24hours.