Frequent answers & questions
What is the charge for delivery?
Standard delivery cost is £8.49 up to 20kg for UK Mainland (England, Wales & Scotland).
FREE DELIVERY on all UK mainland orders above £65 with a maximum weight of 20kg.
For Click & Collect service there are no delivery charges and items can be picked up in our store at 2 Elephant Road by next working day (if ordered before 12pm).
How soon will I receive my order?
Please allow at least 2-3 working days for UK delivery.
Do you ship Internationally?
Unfortunately, we are unable to ship internationally and can only ship to all UK Mainland.
We hope to be able to offer international shipment soon. You can subscribe to our mailing list and be the first know.
What if my purchase doesn't arrive within the stated time?
In the rare occasion where your order has not arrived, please contact us via email at email@example.com where someone from our online team will get back to you as soon as possible.
What happens if I miss delivery or I'm not home to receive it?
Before proceeding to check out, you can always write a note specifying where our courier can leave the order in case you won't be home.
Courier company will try up to 2 times to deliver your order. A card will be left so contact can be made with local depot to arrange re-delivery.
How can I cancel or change my order?
To cancel or change an order that has been already placed and paid, you can write us an email to firstname.lastname@example.org to specify what you need or alternatively you can give us a call at 020 7231 2282.
Do I need to create an account to place an order?
You can browse the shop and add products to your cart before you've registered with us. It is not explicitly necessary to have an account to make a purchase. However, we recommend registering first so we can check if we deliver to your postcode and it would be much more easy for you to buy next times, so you won't have to write all your details again.
How do I update my account details?
In the case you have an account and want to change information like delivery location, payment methods or name, you just need to login into your account first. Once done that, you will be able to access to your account dashboard. Click on the "Edit" button of the fields you want to edit and change the information desired.
What happens if I forget my account's password?
When you try to log in, select the "Forgot your password?" link. Follow the instructions and we'll email you a secure link so you can reset your password.
*Note: AOL users may have emails blocked, so if you don't receive anything from us, please call our Customer Service team on 020 7231 2282. We'll be happy to reset your password for you.
What Payment methods are accepted?
When you arrive at your Check out page, you can either decide to do an express check out with external payment providers or through your Credit/Debit card. We accept Visa, MasterCard, Visa Delta, Visa Debit and American Express for payments made with cards. You can also pay with PayPal, Apple Pay and Google Pay if you decide to do an express check out. We never store any information regarding your payment details, and we use some of the most reliable security certificates in the e-commerce industry through our Shopify partners to guarantee that your payment details are 100% secure.
How do I apply a discount over my order?
For instructions about how to apply a discount over your order, you can click here